Terms of service

1. Memberships

We offer monthly memberships that include a set number of classes per 30-day billing period. Your membership details and pricing will be provided at the time of purchase.

Memberships renew automatically every 30 days unless cancelled.

Any applicable membership rate guarantees or benefits will be communicated at the time of purchase.

2. Class Credits

Your membership includes the number of classes in your plan each 30-day period.

Class credits:

• Are for your personal use only
• Do not roll over
• Expire at the end of each 30-day period
• Cannot be shared or transferred

Additional classes may be available for purchase at the rates displayed in our booking system.

3. Booking & Cancellations

Classes must be booked through our booking system.

If you cancel less than 12 hours before class or do not show up, the class credit will be used.

Classes have limited space, so please cancel as early as possible if you can no longer attend.

4. Cancelling Your Membership

You can cancel your membership at any time by emailing info@flowlagree.com.

Please email us at least 3 days before your next billing date to prevent your next renewal.

Cancelling your membership stops future payments. It does not restore credits that have already been used or expired.

Nothing in this section limits any cancellation or refund rights you may have under applicable law.

5. Pausing Your Membership

You can pause your membership for one month at a time, once per year.

Please contact us to arrange a membership pause. We will confirm the applicable pause dates and any adjustments to your billing schedule.

6. Payments

Membership payments are charged automatically every 30 days.

If a payment fails, your membership and booking privileges may be temporarily paused until the payment is resolved.

7. Membership Termination

We want Flow to be a welcoming and respectful space for everyone.

Flow Lagree may suspend or terminate a membership for serious or repeated violations of our studio policies, including:

• Unsafe or inappropriate behaviour
• Harassment or disrespect toward staff, instructors, or members
• Failure to make required payments
• Sharing or misusing membership benefits
• Significant damage to studio property

In serious situations involving the safety or well-being of our clients, instructors, or staff, we may suspend or terminate a membership immediately.

8. Studio Changes

As our studio grows, class schedules, instructors, class formats, hours, and studio policies may change.

We will do our best to communicate significant changes to members. Any changes to services will be handled in accordance with applicable law.

9. Studio Safety & Conduct

Please follow instructor directions and studio safety guidelines and treat our instructors, staff, and other members with respect.

Members are responsible for using equipment as instructed and completing any required waiver before participating in classes.

10. Transfers

Memberships and class credits cannot be sold, shared, or transferred to another person unless approved by Flow Lagree.

11. Refunds

You may request a refund of your initial membership purchase within 10 days of receiving a copy of your membership contract. Any refund will be calculated in accordance with applicable law, including any applicable rules concerning classes already used.

To request a refund, please email info@flowlagree.com.

This policy does not limit any cancellation or refund rights available under applicable British Columbia law.

12. Changes to These Terms

We may update these terms as our studio grows or our policies change. We will communicate significant changes when appropriate. Changes will not override any rights you have under applicable law.